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In order to achieve complete customer satisfaction, service-citizens of Palilula Municipality with the existing resources of the Municipal administration opened ‘Office for quick answers”. This provides a modern exchange of information that takes place in a way that interested citizens can submit requests to the Service Center Counter-Administration of Municipality of Paliula, or by e-mail and phone. Submitted requests of citizens are processed within 48 hours and applicants receive feedback within three days. With this, problems are avoided in the work of local self-government and the previous practice delay in solving communal problems, transferring jurisdiction and authorization from one service company, and other organizations in the ‘silence’ of the administration. With the opening of ” Office for quick answers’ at the Administration of Palilula Municipality is stands for one of the strategic objectives of the Action Plan for development of the Municipality, thereby is contributes to the improvement of social services for all citizens of the Municipality.
Calls from fixed telephone: 282-380.
Citizens’ requests may also be submitted in Service center of Palilula Municipality on working days from 07.30 to 15.30 hours.